Shipping policy

Shipping & Returns Policy

Processing Times

  • Orders are typically processed within 1–3 working days after payment is received.

  • Orders placed on weekends or public holidays will be processed the next working day.

Delivery Options & Costs

We currently ship within the UK. Delivery times and costs are as follows:

  • Standard Delivery (3–5 working days): £3.95 or free on orders over £50.

  • Express Delivery (1–2 working days): £6.95.

  • Local Delivery / Collection (if applicable): Free – available to customers within [insert location/postcode radius].

Delivery times are estimates and may be subject to postal or courier delays beyond our control.

Dispatch & Tracking

  • Once your order has been dispatched, you will receive a confirmation email with tracking details (if applicable).

  • Smaller items may be sent via Royal Mail; larger or fragile items may be shipped by courier.

Delivery Restrictions

  • At this time, we only deliver within the UK.

  • We do not ship to PO Boxes or BFPO addresses.

  • If you require international shipping, please contact us before placing your order.

Damaged or Missing Orders

  • Please inspect your order upon arrival and contact us immediately if items are defective, damaged, or missing.

  • Claims for missing or damaged goods must be made within 7 days of delivery.

Address Accuracy

Please ensure your delivery address is entered correctly at checkout. We cannot be held responsible for orders delayed or undelivered due to incorrect details provided.

Returns Policy

We want you to love your purchase. If you are not completely satisfied, you may return eligible items under the following conditions:

Returns Period

  • You have 14 days from the date of delivery to notify us if you wish to return an item.

  • Once authorised, you must return the item within 14 days of your notification.

Condition of Returned Items

  • Items must be unused, in their original packaging, and in resalable condition.

  • We cannot accept returns of personalised, made-to-order, or perishable items (unless faulty).

Refunds

  • Once your return has been received and inspected, we will process your refund to your original payment method within 5–10 working days.

  • Shipping costs are non-refundable (unless the item is faulty or sent in error).

Exchanges

At this time, we do not offer direct exchanges. If you require a different item, please place a new order.

Return Shipping Costs

  • Customers are responsible for return postage costs, unless the item is faulty or incorrect.

  • We recommend using a tracked postal service to ensure your item is returned safely.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 7 days of delivery. We will cover return postage and provide a replacement or refund.

How to Return

To request a return, please contact us at:
info@april-11.com
We will provide return instructions and a return authorisation reference.